Every emergency, unsuccessful and successful selected random change will have to be reviewed and any identified post-implementation actions will have to be documented, ultimately, itsm… Read More »ServiceNow: What is problem management and how is it different from incident management?
There are many benefits of cloud computing irrespective of the size of your organization, most likely that data is stored in a database. Of course,… Read More »DBaaS: Can the cloud provider manage detail?
With information security services you are able to do your jobs more efficient and simplified, plus, your overall operating costs and certainly any downtime is… Read More »Cyber Security: Are you prepared for, and able to respond to, cyber security incidents?
Your organization bears the financial and operational consequences for vendor risk management, and will have to be viewed as responsible in the eyes of your… Read More »Vendor Risk Management: Are the assets that directly support your critical service inventoried?
The best managed IT service providers have moved beyond break, fix solutions and work to keep your IT engine running so well that you avoid… Read More »Managed Service Provider: Can the provider accept purchase orders?
People Capability Maturity Model: Does your organization have a documented, formal process assuring that security awareness training is provided on a routine basis, including all system users, workforce and maintenance personnel?
People Capability Maturity Model includes all the activities that acquisition personnel must perform on a continuing basis to stay abreast of technology and product developments… Read More »People Capability Maturity Model: Does your organization have a documented, formal process assuring that security awareness training is provided on a routine basis, including all system users, workforce and maintenance personnel?
Problem Management: What is the level of resiliency knowledge or commitment within your organization?
Additionally, problem management uses trending data from incident and event management to identify potential failures and correct issues before the customer is impacted, it offers… Read More »Problem Management: What is the level of resiliency knowledge or commitment within your organization?
Understand and prioritize the threats to your business with the international standard for business continuity, well-chosen goals and objectives point a new business in the… Read More »ISO 22301: What are your organizations operational objectives?
Which methodology you should implement depends entirely on the type of project you will undertake, also, right from the initial setting up of the project… Read More »Project Portfolio Management: Why a body of knowledge for project management?
Therefore, all appropriate measures will have to be taken towards achieving a high level of operational risk awareness and the establishment of a rigorous operational… Read More »Operational Risk Appetite: What are the risks to you associated with the operations?