Your sla could set the standards for timelines, quality levels or the amount of service you expect your organization deal to include, an sla, as… Read More »Service Level Agreements: Do you require enterprise-grade service levels?
Change Management ensures control in budget, schedule, scope, communication, resources, and minimizes the impact a change can have on the business and other important stakeholders,… Read More »Change Management: What is your change management like now?
About your logistics processes, evaluate successes and inefficiencies, and alter your logistics management strategy to fit your organization changing needs, customer experience, also known as… Read More »SCOR model: Do you really take the customers perspective when looking at logistics, and does your logistics performance meet with the brand promise?
You can maintain and deliver the quality of your products and services only if all personnel and all organizations involved in your chain of suppliers… Read More »Effective Vendor Management: Does your organization maintain supplier requirements defined in a way to help maximize competition?
Succession planning is required for all organizations to ensure the continual and competitive operation of the business and is considered to be one of the… Read More »Succession Planning Process: What is the balanced scorecard, and how is it applied to succession planning and talent management?
Correction and pre-processing, to minimize human transcription work, to assure transcription quality, to simplify data management, and to assure data security, voice analytics technology allows… Read More »Speech Analytics: What is driving the management of audio data files?
If you are new to social media, find out what hashtag means and how you use akin very important tags to help people find your… Read More »Online community: What do you do if someone creates a fake social media presence?
A customer-centric way of doing business is a way that provides a positive customer experience before and after the sale in order to drive repeat… Read More »customer engineer: How is business support services customer-focused?
Engineering management is the application of the practice of management to the practice of engineering, account for the expansion and increasing complexity of facilities management… Read More »Facilities Energy Management: Has your operations management or hourly staff received demand response or energy efficiency training?
Small commercial customers want easier service, carriers want lower expenses, and technology offers new data and tools, when choosing a vendor, look for advanced reporting… Read More »Program Governance: How do you evolve the consideration of privacy to create tools for data manageability?